Return and Refund Policy:
Thank you for choosing RoyalTeeking. Our commitment is to ensure your satisfaction with our products. Please take note of the following policies regarding returns, refunds, and exchanges.
Return Period: Our return policy is applicable for 7 days from the date of product delivery. If 7 days have elapsed since receiving your purchase, unfortunately, we cannot offer a refund or exchange.
Quality Guarantee: We stand by the quality of our products and assure you of superior workmanship. Any defects or errors on our part will be promptly addressed, and a replacement will be provided at no additional charge.
Made-to-Order Products: As our products are made-to-order, returns or exchanges due to user errors, such as incorrect sizes, designs, or colors, are generally not accepted.
Customization and Variations: Please be aware that our products are customized and manufactured based on market demand. Advertised images may slightly differ from the actual item due to factors such as lighting during photography or monitor display variations. Allow for a 20% difference between advertised images and the received item.
Refund Exceptions: No refunds will be issued for circumstances beyond our reasonable control, such as delivery delays caused by the Covid-19 pandemic.
Reasons for Replacement: We are committed to providing you with the best products. We will replace your order for reasons such as product flaws, poor print quality, or if the received product differs from the originally represented item on our site. Contact us at [email protected] with photos of the product and detailed shots to initiate the replacement process.
Return Process: For all other requests, email us at [email protected]. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Refunds will be processed within 3-5 business days after receiving the return.
Unauthorized Returns: Unauthorized returns, washed, worn, or damaged items will not be eligible for a refund or replacement.
Late or Missing Refunds: If a refund is not received, check your bank account and contact your credit card company. If the issue persists, contact us at [email protected].
Sale Items: Only regular-priced items are eligible for refunds; sale items cannot be refunded.
Exchanges: We only replace items for defects, damages, or faults in production and shipping. Contact us at [email protected] for exchange requests.
Evidence for Replacement: Provide all necessary evidence for shipping or product errors, including pictures of wrong items, shipping labels, size measurements, and broken items.
Cancellations: Email [email protected] within 2 hours of placing the order for cancellations or modifications. A 20% management and transaction fee will apply for cancellations.
Christmas & New Year Season: During the Christmas & New Year season, ensure the selection of the correct shipping option. Purchasing implies acceptance of the terms mentioned above.