FAQ

1. Why do delivery times vary? We collaborate with artists and manufacturers worldwide, allowing us to provide unique products at incredible prices. The delivery times specified are influenced by our global partnerships.

2. How is delivery time calculated? Delivery Time = Processing Time + Shipping Time

Orders are processed on business days (Monday through Friday, Eastern Standard Times), excluding holidays observed by the Post Office. Processing time varies (3 – 7 business days in regular seasons or more during holidays), and shipping time depends on the chosen method and destination.

3. Do you deliver to US Military bases? Unfortunately, at the moment, our shipping services cannot deliver to US Military bases. We apologize for any inconvenience this may cause.

4. How long does delivery take? Shipping time varies by location:

• United States: 7-10 business days (average)
• Canada, Australia, and New Zealand: 14-26 business days (average)
• United Kingdom: 4-6 weeks (due to custom policies)

If your order hasn’t arrived within the estimated time, contact our support team via the online chat, contact us page, or email.

5. Do you deliver internationally? Yes, we ship products worldwide every day. Shipping is available for most countries.

6. Can I combine multiple items into one package? As we have multiple warehouses worldwide, items are not stored in one place. Each item is shipped separately, so don’t worry if you receive them at different times.

7. How secure is my personal information? We adhere to the highest industry standards to protect your personal information. Your credit card details and personal data are encrypted during transmission using SSL technology.

8. Can I cancel or modify my order? You can cancel or modify your order within 2 hours of placing it. Email us with your order number and requested changes. A 20% management and transaction fee will apply for cancellations.

9. How do I track my order? Tracking numbers are included in your shipping confirmation email. Use the provided links or contact our Customer Service for assistance.

10. My order status says “Return to Sender,” what should I do? If parcels are returned, contact us immediately for a replacement. For UAE/HK customers, provide your PO Box or Zip Code for local delivery.

11. The tracking site says “Delivered,” but I haven’t received my order. What should I do? Contact your local post office and our Customer Service for assistance. We are not responsible for stolen packages, so please ensure secure delivery arrangements.